PARTICIPATION IN EVENTS IN 2009
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Call Center and CRM Solutions 2009 |
Lisboa, NOV.2009 |
Organizer: IFE-International Faculty for Executives Participation on the round table about the impact of the new Portuguese Call Center legislation. |
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Seminar about new Portuguese Call Center Legislation |
Lisbon, NOV.2009 |
Organizer: Altitude Software
Moderation of the round table about the impact of the new Portuguese Call Center legislation. |
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CRM 2009 |
Lisbon, SEP.2009 |
Organizer: IDC
Presentation about “Customer Experience Management - Main differences regarding the traditional concepts of Customer Service and Customer Relationship Management”. |
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CCPORTUGAL 2009 - The upside of a downturn: Strategic responses to the crisis |
Sintra, MAY.2009 |
Organizer: APCC – Associação Portuguesa de Contact Centers
Interviews to Key-Note Speakers. Round tables coordination. Moderation of the round table on “Specialized Services”. |
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Thanks Rui by the enthusiasm, professionalism, dynamism and initiative shown in every moment of your work with APCC. I hope we can develop many other projects in the future. |
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Miguel Reynolds Brandão (APCC General Secretary) |
MAY.2009 |
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SugarCRM Event 2009 |
Lisbon, MAY.2009 |
Organizer: DRI
Presentation about "Customer Experience Management – The main differences in relation to traditional concepts of Customer Service and Customer Relationship Management".
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I'd would like to congratulate you for your fantastic presentation yesterday on SugarCRM Roadshow...very professional and very clear. |
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Paulo Santos (BeChosen Client Service Director) |
MAY.2009 |
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Collab Event – Costs, Quality, Compliance… 2009, The Year of Truth! |
Lisbon, APR.2009 |
Organizer: Collab
Presentation about “Benefits and Risks of various Outsourcing’s Models”
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European Contact Center Week 2009
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London, MAR.2009 |
Organizer: IQPC
Chairman of the “Maximising Operational Efficiency - Best service at minimum Cost” stream of sessions for both days of the Conference.
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PARTICIPATION IN EVENTS IN 2008
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Call Center and CRM Solutions 2008 |
Lisboa, NOV.2008 |
Organizer: IFE-International Faculty for Executives Moderation of the round table on "The Customer Service as Differentiating Factor."
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Customer Experience Exchange
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Amsterdam, NOV.2008 |
Organizer: IQPC
Presentation about: "Understanding the Customer Journey and Identifying Customer Moments of Truth".
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CRM 2008
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Lisbon, NOV.2008 |
Organizer: IDC
Presentation about: “CRM’s Trends”
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I was in IDC event and I liked enough your presentation. Congratulations! |
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Sara Vieira Buisel (Pre-Sales Consultant da Vantyx)
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NOV.2008 |
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Contact Centers Portugal 2008
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Lisbon, OCT.2008 |
Organizer: APCC
Moderation of the round table on "Contact Centers’ Competitiveness in Portugal".
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Achieving Excellence in Contact Centers
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Brussels, MAY.2008 |
Organizer: Jacob Fleming Conferences
Presentation about “The Best Outsourcing Model to Dramatically Improve Your Business".
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I would like to thank you for your excellent presentation which was appreciated also by the audience. Your score makes you one of the best speakers of the conference. Congratulations! The content and style of your presentation were really appreciated by the delegates. |
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Petra Konova (Assistant Manager)
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MAY.2008 |
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Evento Sugar CRM
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Lisboa, MAI.2008 |
Organizer: DRI
Presentation about: “CRM’s Trends”
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I express our profound gratitude for the invaluable support in making the 2008 Sugar CRM. The success of this first national event dedicated to Sugar CRM and new trends in marketing would not have been possible without the added value of your contribution. |
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Diogo Rebêlo (Partner at DRI)
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MAI.2008 |
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European Contact Center Week 2008 |
Dublin, MAR.2008 |
Organizer: IQPC Masterclass about “Focusing on Quality Metrics – Achieving Quality Goals For Calls”.
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Events
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