PARTICIPATION IN EVENTS IN 2011
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Marketing Digital e CRM |
Lisboa, 28 de Set. 2011 |
Organizer: IDC
Presentation about "How to Implement a Customer Experience Management Strategy - Step by Step".
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Business Continuity, Storage & Outsourcing |
Lisboa, Jun. 2011 |
Organizer: IDC Masterclass about "Customer Service Certification Professionals as a vehicle for Qualification of Outsourcing Services".
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CC Portugal 2011 – The Social Network Revolution |
Sintra, Mai. 2011 |
Organizer: APCC
Presentation of the "Professionals Customer Service's Certification Model" by AproC. |
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Workshop InPar 2011 – 2ª Edição |
Lisboa, Abr. 2011 |
Organizer: InPar
Workshop about "How to Convert Customers into Fans - The best international practices in Customer Service Management."
Sold out the entries for this second edition, which was attended by employees of several prestigious companies, as Advance Care, BES - Banco Espírito Santo, Continente Online, Crédito Agrícola, EDP - Energias de Portugal, Liberty Seguros, Sonaecom / Optimus, Portugal Telecom, Banco Santander Totta, Zon Multimedia and Movicel.
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Social CRM Strategies for Business |
Madrid, Mar. 2011 |
Organizer: BPT Partners
Seminar about “Social CRM Strategies for Business” by BPT Partners. |
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2010 EVENTS PARTICIPATION
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Global Contact Center |
Lisboa, Nov. 2010 |
Organizer: IFE Group
Masterclass about "Better Knowledge of the Customer, to better serve him" with the participation of AIDE - CARE SERVICE (ZURICH GROUP), TNT PORTUGAL, RED CATS (LA REDOUTE AND VERTBAUSET) and MONTEPIO.
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CRM – Advanced Customer Care and Retention |
Lisboa, Set. 2010 |
Organizer: IDC
Presentation about “CRM Implementation. The importance of needs evaluation for the success of a CRM project”. |
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CC Portugal 2010 – Consumer Experience Innovation |
Sintra, Mai. 2010 |
Organizer: APCC
Masterclass about "Technology as a lever for innovation" with Collab, CISCO, AVAYA, ALCATEL-LUCENT, and NEXTIRAONE ALTITUDE SOFTWARE.
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CRM Acceleration Lisbon 2010 |
Lisboa, Mai.2010 |
Organizer: DRI
Presentation about "The importance of needs assessment for the CRM project success" and masterclass about "Social CRM". |
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Workshop InPar |
Lisboa, Abr. 2010 |
Organizer: InPar
Workshop about "How to Convert Customers into Fans - The best international practices in Customer Service Management." |
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Fiquei fã. |
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Helena Matoso (Gestora de Assinaturas da Medipress) |
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Parabéns à InPar pelo programa e pertinência dos temas abordados.
Parabéns ao Rui pela excelente capacidade de comunicação, clareza de
discurso e motivação dos participantes. |
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Magda Lapa (Responsável pela Equipa de Gestão da Qualidade de Serviço dos Jogos da Santa Casa) |
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Vou recomendar a participação nesta acção à restante equipa tendo em
conta os conteúdos 100% direccionados. Os meus objectivos e as minhas
expectativas foram absolutamente cumpridos. |
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Sónia Pacheco (Coordenadora do Serviço de Apoio a Clientes da Optimus) |
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Innovative Sourcing Strategies 2010 |
Lisboa, Mar.2010 |
Organizer: IDC
Masterclass about "Outsourcing Models in the contact centers context." |
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2009 EVENTS PARTICIPATION
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Call Center e CRM Solutions 2009 |
Lisboa, Nov.2009 |
Organizer: IFE - International Faculty for Executives
Masterclass about the impact of the new Decree-Law 134/2009 on the Call Centers management. |
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Seminário sobre o Decreto-Lei 134/2009 |
Lisboa, Nov.2009 |
Organizer: Altitude Software
Masterclass about the impact of the new Decree-Law 134/2009 on the Call Centers management. |
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Global Customer Contact Convention 2009 |
Edinburgh, Nov. 2009 |
Organizer: CCA Customer Contact Association
Masterclass about “Global Customer Contact Convention 2009” organized by CCA – Customer Contact Association. |
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CRM 2009 |
Lisboa, Set. 2009 |
Organizer: IDC
Masterclass about “Customer
Experience Management - The main differences from the traditional concepts of Customer Service and Customer Relationship Management". |
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CCPORTUGAL 2009 - The upside of a downturn: Strategic responses to the crisis | Sintra, Mai. 2009 |
Organizer: APCC – Associação Portuguesa de Contact Centers
Interviews preparation for the several Key-Note Speakers. Coordination
of the round table. Moderation of the round table about “Specialized
Services”. | |
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Obrigado Rui pelo entusiasmo, profissionalismo, dinamismo e
iniciativa demonstrada em todos os momentos de colaboração com a APCC.
Espero que possamos ainda desenvolver muitos outros projectos. | |
Miguel Reynolds Brandão (Secretário Geral da APCC) | Mai. 2009 |
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Evento SugarCRM 2009 |
Lisboa, Mai. 2009 |
Organizer: DRI
Masterclass about “Customer Experience Management - The main differences from the traditional concepts of Customer Service and Customer Relationship Management”.
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Gostaria de felicitar-te pela fantástica apresentação de ontem no Roadshow SugarCRM... muito profissional e muito clara. |
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Paulo Santos (Client Service Director da BeChosen) |
Mai. 2009 |
 | Evento Collab - Custos, Qualidade, Compliance… 2009, o Ano da Verdade! | Lisboa, Abr. 2009 |
Organizer: Collab
Apresentação sobre “Advantages and risks of various Outsourcing Models”.
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 | European Contact Center Week 2009 | London, Mar. 2009 |
Organizer: IQPC Chairman
of the “Maximising Operational Efficiency - Best service at minimum
Cost” stream of sessions for both days of the Conference.
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PARTICIPATION IN EVENTS IN 2008
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Call Center and CRM Solutions 2008 |
Lisboa, Nov. 2008 |
Organizer: IFE-International Faculty for Executives Masterclass about “Customer service as a differentiation factor". |
| Customer Experience Exchange | Amsterdão, Nov. 2008 |
Organizer: IQPC Masterclass about "Understanding the Customer Journey and Identifying Customer Moments of Truth".
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| CRM 2008 | Lisboa, Nov. 2008 |
Organizer: IDC Masterclass about “CRM Trends.
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Estive no evento do IDC e gostei bastante da sua apresentação. Muitos Parabéns! | Sara Vieira Buisel (Pre-Sales Consultant da Vantyx) | Nov. 2008 |
| Contact Centers Portugal 2008 | Lisboa, Out. 2008 |
Organizer: APCC Masterclass about “Competitiveness of Contact Centers in Portugal".
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| Achieving Excellence in Contact Centers | Brussels, Mai. 2008 |
Organizer: Jacob Fleming Conferences Masterclass about “The Best Outsourcing Model to Dramatically Improve Your Business".
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I
would like to thank you for your excellent presentation which was
appreciated also by the audience. Your score makes you one of the best
speakers of the conference. Congratulations ! The content and style of
your presentation were really appreciated by the delegates. | Petra Konova (Assistant Manager) | Mai. 2008 |
| Evento Sugar CRM | Lisboa, Mai. 2008 |
Organizer: DRI Masterclass about “CRM Trends".
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Em
nome de toda a equipa DRI venho expressar o nosso profundo
agradecimento pelo inestimável apoio na realização do Sugar CRM 2008. O
sucesso deste primeiro evento nacional dedicado ao Sugar CRM e às novas
tendências do marketing não teria sido possível sem a mais-valia do
vosso contributo. | Diogo Rebêlo (Partner at DRI) | Mai. 2008 |
| European Contact Center Week 2008 | Lisboa, Mar. 2008 |
Organizer: IQPCMasterclass about “Focusing on Quality Metrics – Achieving Quality Goals For Calls”
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