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Development of the Customer Service Experience |
| In this service, we collect the feedback that your customers have about your service, products and processes as the basic information to develop a service of excellence which exceeds all expectations. |
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To this end, we start by identifying and selecting the key interactions that customers have with your organization (the "Moments of Truth"), to collect a sample of feedback from customers immediately after each of these moments:
The service experience development process is achieved through a continuous cycle of gathering events/Customer interactions with the Organization, defining samples, creating and sending questionnaires to Customers, collecting and processing the responses, configuring special alerts, analysing reports and statistics, improving opportunities identification and process adjustments.
The process is leveraged by the  tool, developed by  , which InPar is the exclusive partner for Portugal.
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